A Patient Satisfaction Survey As A Tool Toward Quality Improvement In Tertiary Care Hospital.
Abstract
BACKGROUND
Patient satisfaction is an essential metric for determining the quality of service provided. Indeed, hospitals all around the world track patient satisfaction in order to enhance the quality of their services. Patient satisfaction input, in particular, aids healthcare practitioners in identifying possible areas for improvement, which can enhance the efficiency of healthcare systems.
AIMS AND OBJECTIVES
- To assess patient satisfaction with services provided to outdoor patients.
Identifying factors associated with general satisfaction among patients attending outpatient clinics.
Materials & Methods:
Study Design: A prospective cross sectional study will be conducted in outdoor patients of Terna Speciality Hospital & Research Centre General Outpatient Clinics.A sample size of 300 calculated to detect level of satisfaction among patients. Patients between the ages of 18 and 80 years admitted in various specialities of outdoor patient departments (OPD) included in the study patients given prevalidated questionnaire.
OBSERVATIONS AND RESULTS
The biggest predictors of overall satisfaction were the client's perception of the provider's technical competence, accessibility, convenience, and availability of services, particularly prescription medicines. At this hospital, significant considerations include the type of clinic attended, the length of time spent waiting, the expenses incurred, the accessibility of services, and the perceived technical competency of the personnel.
SUMMARY AND CONCLUSION
Outpatient satisfaction levels clearly imply that more might be done to ensure that treatments are more patient-centered. Patients' assessments of hospital service quality, as well as their comments, are critical in monitoring and improving the quality of care.
